Claim Your Refund

To initiate a refund, follow these steps:

1. Dial our Toll-Free Number # +1 647 693 9708 to speak with your Project Manager
2. Initiate a refund through Live Chat by clicking here
3. Send an Email to initiate a refund.

Once your refund request is received, we will respond promptly. Refunds are subject to our refund policy, and the process will commence after a required analysis.

Refund eligibility is determined by factors including project status, approval stages, and adherence to cancellation timelines. Clients lose rights to designs upon refund, except when mutually agreed upon in writing. The company retains ownership rights, submitting designs to Government Copyright Agencies for legality.

Refunds are applicable under the following circumstances:

1. Cancellation within 24 hours before project initiation.
2. Special or custom packages.
3. Approval of the primary design concept.
4. Finalization of the Logo/Website.
5. Website design, development, and deployment.
6. Absence of client contact for over 2 weeks.
7. Violation of company policies.
8. Approaching another company for the same project.
9. Insufficient information in the creative brief.
10. Demanding a complete design change.
11. Refund request exceeding the given period.
12. Business closure or name change.
13. Reasons unrelated to the service.

Partial refunds may be considered for accepted sets of revisions, subject to Artevian Management's discretion.

Services Not Eligible for Refunds

Certain services, not covered under the 100% money-back guarantee, include:

1. Copyrights Protection Certificates.
2. Website and Email Hosting Services.
3. Website SSL Certificates.
4. Website Domain Purchase.
5. Website Maintenance Plans.
6. Website SEO Plans.
7. Social Media Marketing.
8. Google AdWords Campaigns.

Partial refunds may be offered at Artevian Management's discretion for dissatisfactions related to these services.

Content Creation & Population

Artevian is not responsible for creating or populating content unless purchased exclusively. In the case of exclusive purchases, Artevian will create and populate the website with customer-specific content, images, and stock imagery. Client-provided product images and details will be used. Artevian is not liable for any similarities with other websites.

N.D.A. & Reputation Management Policy

Client information and project details remain confidential. Parties agree not to defame or disparage each other post-project completion.

Customer Support

Office hours for phone support are Monday - Friday, 9 AM to 5 PM GMT. Email support is available for after-hours queries.

Technical Support Policy

Artevian provides basic information for technical services included in packages. Detailed training or installations are the client's responsibility. Artevian is not liable for issues on third-party servers.

Communication Policy

Official communication, feedback, revisions, and refund requests must be done through the Project Camp Account platform. Artevian is not responsible for issues arising from communication on platforms not provided or recognized by the company.

100% Satisfaction Guarantee

Artevian guarantees revisions until 100% satisfaction, depending on the selected package.

Domain and Hosting

Design files are delivered to the client's account within the specified timeframe. Rush delivery options are available. All policies are subject to the date and time of design order delivery.

Record Maintenance

Artevian maintains records of finalized designs. Clients can request final files in the future.

Unique Design Guarantee

Artevian guarantees unique, tailor-made designs for all logos/websites.

Conclusion

By using Artevian services, you agree to abide by these Terms & Conditions. Artevian reserves the right to reject projects, cancel contracts, and modify these terms as necessary. For inquiries, contact us at +1 647 693 9708 or info@artevian.com.